General Terms and Conditions of Sale – Vanéora SAS

These General Terms and Conditions of Sale govern all sales made on the VANEORA website. Any order implies full and unconditional acceptance of these terms.

1. Preamble

These General Terms and Conditions of Sale (hereinafter "GTC") govern all product sales offered by Vanéora SAS, a company headquartered at 5 Rue Marcel Dégerine, 74240 Gaillard, accessible at www.vaneora.com.

Placing an order constitutes full and unconditional acceptance of these GTC.

2. Products – Characteristics – Availability

Vanéora sells, among other things:

• Vanilla pods
• Vanilla powder
• Spices and fine grocery products

Products are presented as accurately as possible. Slight variations may occur depending on the harvest, batch, or visual appearance.

Offers are valid while visible on the website, subject to available stock.

3. Orders

The Customer selects their products, reviews their cart, accepts these GTC, then confirms their order and proceeds to secure payment.

An order confirmation is sent by email.

Vanéora reserves the right to refuse or cancel any order in cases of:

• Non-payment
• Prior dispute
• Suspected fraud
• Incomplete or incorrect delivery address

4. Payment

Payment is due immediately upon ordering.

Accepted payment methods:

• Credit/debit card

In the event of non-payment, the order is automatically cancelled.

Business Customers (B2B)

Specific terms may be offered only upon prior written agreement.

• Late payment penalties at the applicable legal rate
• Flat-rate recovery fee of €40

5. Delivery – Areas – Timeframes – Tracking

Vanéora delivers to:

• France
• The European Union
• International destinations depending on available countries

Carriers may include Colissimo, Chronopost, DHL, UPS, or FedEx.

Delivery timeframes are estimates and depend on the carrier, destination country, and any applicable customs processing times.

A tracking number is provided to the Customer upon dispatch.

6. Customs – Import Duties (outside the EU)

For deliveries outside the European Union, the Customer may be required to pay customs duties, local VAT, or clearance fees.

These charges are entirely the Customer's responsibility.

7. Receipt – Damaged, Missing, or Lost Parcels

The Customer is advised to inspect the condition of the parcel upon delivery.

In the event of an issue, the Customer must contact Vanéora within 48 hours of receipt, providing:

• The order number
• Photos of the parcel
• A precise description of the problem

After review, Vanéora may offer a replacement or a refund.

8. Transfer of Ownership and Risk

Ownership of products is transferred to the Customer upon full payment.

• For consumers: upon receipt of the products
• For business customers: upon handover to the carrier

9. Right of Withdrawal (Consumers)

Consumer customers have a legal withdrawal period of 14 days.

Exceptions:

• Opened food products
• Unsealed products
• Perishable products
• Personalised products

10. Returns – Conditions – Refunds

Any return must be requested in advance through customer service.

Returned products must be:

• Unused
• Unopened
• In their original packaging

Refunds are processed within 10 business days after the return has been validated.

11. Unclaimed or Uncollected Parcels

The Customer is responsible for the accuracy of the delivery information provided.

• Reshipment may be offered at the Customer's expense
• Or a partial refund may be issued

12. Exchanges or Order Modifications

Modifications are only possible before dispatch and subject to availability.

13. Legal Warranties

The Customer benefits from the legal warranty of conformity as well as the warranty against hidden defects.

14. Liability

Vanéora shall not be held liable for any indirect damages arising from the use of the website or products.

The Seller's liability is limited to the amount of the relevant order.

15. Personal Data

Personal data collected is used exclusively for order processing, in accordance with the GDPR.

16. Intellectual Property

All elements of the VANEORA website are protected under intellectual property law.

Any reproduction without prior written authorisation is prohibited.

17. Force Majeure

Vanéora shall not be held liable in the event of an unforeseeable occurrence preventing the performance of the contract.

18. Applicable Law and Jurisdiction

These GTC are governed by French law.

In the event of a dispute, an amicable resolution will be sought before any legal action is taken.